快速当日送达，非营业时间也可送货
At E Care Medical Supplies, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If something isn't right, we're here to help — just contact us within 5 days of receiving your order (the day it is delivered to you or picked up at our store) and our team will guide you through the process.
Please review our return and exchange policy carefully before you buy and before initiating a return. For health, safety and hygiene reasons, certain product categories, including lift chairs and power recliners, are final sale and cannot be returned. When in doubt, call us first — we're always happy to help find the best solution for you. This policy covers purchases. Rentals are covered by your signed rental agreement (see Rental Equipment Returns below).
Returns at a Glance: Contact us within 5 days of the day you receive your item (delivery or store pickup). Items must be unused, in original packaging, with your receipt and our written return authorization. A 30% restocking fee applies, and delivery fees are non-refundable. Lift chairs, power recliners, hospital beds, mattresses, mobility aids and other items listed below are final sale. Damaged or defective items are handled under the manufacturer's warranty. Questions? Call (713) 695-4939.
如何申请退货或换货
在寄回任何商品之前，请按以下步骤操作，以确保您的退货顺利、及时地得到处理：
请致电(713) 695-4939或访问我们的联系页面。请勿在未与我们团队沟通的情况下寄回商品——未经书面授权的退货将不予退款或抵扣。
Our team will review your request and issue a written return authorization if your item is eligible. A phone call, voicemail, text or email asking for a return is not an authorization, and a request does not mean a return is approved. This step is required — no exceptions.
请将商品放回原包装，确保未经使用且处于可再次销售的状态。寄往退货授权中提供的地址。退货运费由客户承担。
所有退货在收到后都会进行检验。审核通过后，我们将扣除适用的重新入库费和寄出运费，为您办理退款或换货抵扣额。
退货条件与要求
如需退货或换货，必须同时满足以下所有条件：
- Contact us within 5 days of the day you received the item (the delivery date, or the date you picked it up at our store), with your original receipt. Requests made after 5 days cannot be accepted.
- The item is not on our Final Sale list (see Non-Returnable Items below)
- Item is unused and in new, resellable condition — no signs of wear, damage, odor or use. Sitting in, sleeping in, wearing, or assembling an item beyond a quick check at delivery counts as use.
- 原包装完好——须附全部标签、说明书、配件和包装材料
- 寄出前已从我们团队获得书面退货授权——未经授权的退货将不予退款或抵扣
- 寄往正确的退货地址，即授权中提供的地址——寄错地址的商品可能会产生额外运费
费用与扣款
请注意，您的退货可能涉及以下费用：
- 30%重新入库费——所有获批退货均须支付30%的重新入库费，从退款金额中扣除
- Delivery and setup fees — delivery and setup fees are non-refundable once the item has been delivered
- 退货运费——所有退货运费均由客户承担
- 免运费扣款——如果您的订单享受了免费寄出运费，退货时我们实际支付的寄出运费将从您的退款中扣除
- 错误地址费——如果商品被退回到错误地址，将收取转寄至正确地点的额外运费
- 网上订单取消费（仅限购买）——在发货前取消的购买订单，须按订单总额支付10%的交易手续费。租赁的取消以您的租赁协议为准。
- 发货后取消——商品发货后取消的订单，须遵守上述所有标准退货政策
不可退货商品
For health, safety, and hygiene reasons, the following items are final sale and cannot be returned or exchanged once they have been delivered, set up, or taken from our store. This includes returns for comfort, fit, size, or change of mind. We appreciate your understanding — these restrictions exist to protect the health of all our customers. If a final sale item is damaged or defective, see Damaged or Defective Items & Warranty below.
- 纸尿裤及失禁护理用品
- 护理垫及床垫护垫
- 造口护理用品
- 泌尿护理用品
- 压力袜及弹力袜
- 浴室安全用品（坐便椅、淋浴椅、扶手）
- Hospital beds
- 床垫及床垫覆盖垫
- Mobility aids, including walkers, rollators, canes, and crutches
- 助起沙发椅及电动躺椅
- 枕头及坐垫
- 面罩及呼吸用品
- 雾化器及呼吸设备
- 个人护理用品
- 特订商品
不确定您的商品是否符合退货条件？如对能否退货有任何顾虑，请在购买前致电我们——我们的团队乐意为您解答。
Final Sale: Lift Chairs, Power Recliners & Large Equipment
Lift chairs, power recliners, mattresses and other large equipment are final sale. Because these items cannot be returned for comfort or fit, we ask every customer to choose carefully before buying:
- Try before you buy: We encourage you to sit in our floor models at our Houston showroom before purchasing. Our team can help you compare seat depth, firmness, height and size.
- Weight capacity and use: At the time of sale, we confirm the item's weight capacity and how you plan to use it (for example, sitting or sleeping). Please tell us your weight and any medical needs so we can help you choose the right model.
- Signed acknowledgment: Lift chair and power recliner purchases require a signed Final Sale Acknowledgment at the time of purchase confirming the item is final sale, its weight capacity, and its intended use.
- Comfort and fit: How a chair feels, including firmness, seat cushion, head or back position, or whether it is comfortable to sleep in, is not a defect and is not grounds for a return, exchange or refund.
- Delivery check: Please check the item with our delivery team before they leave. You will be asked to sign that the item arrived undamaged and working.
Damaged or Defective Items & Warranty
If something is wrong with your item, we will help you, including with final sale items:
- Damage on arrival: Report shipping or delivery damage within 48 hours of receiving the item. Please keep all packaging and send photos of the damage.
- Defects: If an item stops working or has a manufacturing defect, call us at (713) 695-4939. Please do not keep using an item that is not working properly.
- Inspection: We will inspect the item, in our store or at your location, to confirm the problem.
- Warranty repair or replacement: Confirmed defects are repaired or replaced according to the manufacturer's warranty. We will help you file the warranty claim. Final sale items are not refunded.
- Not covered: Normal wear, misuse, use above the stated weight capacity, or damage after delivery is not a defect.
Nothing in this policy limits any rights you have under the manufacturer's warranty or under applicable law.
不确定您的商品是否符合条件？寄回任何商品之前，请务必先联系我们的团队。未事先获得书面授权的退货将不予退款或抵扣，我们希望您的退货顺利完成。请致电(713) 695-4939——我们随时为您提供帮助。
租赁设备归还
归还租用的医疗设备与商品退货的方式不同，受您签署的租赁协议约束。如此处内容与您签署的租赁协议有任何不一致，以已签署的租赁协议为准。以下是您需要了解的内容：
- 电话预约取回：请于周一至周五正常营业时间内，在到期日至少72小时前致电门店(713) 695-4939。不提供当日取回服务，通过短信、电子邮件或非营业时间来电均无法预约取回。我们会上门取回已送达的设备——您无需自行运送。
- 到店取货：在门店取走的设备必须在营业时间内归还至门店。
- 归还状态：设备归还时须完整、清洁，并与送达时的工作状态相同。正常磨损没有问题；损坏、零件缺失（按重置价值收费）或遗失可能会产生额外费用。
- 清洁费：如果归还的设备有污渍、沾满宠物毛发、过度脏污、有难闻异味（包括烟味）或沾有体液，将收取$250.00的消毒费。我们会在设备归还时拍照，并在收费前将照片发给您。
- 更改已预约的取回：请尽早在营业时间内致电我们。如错过已预约的取回，可能会收取上门费。
- 租赁不予退款：租金不按比例计算，也不予退还，提前归还也不例外。设备一经送达，送货及安装费不予退还。除退还押金外，我们同意就租赁办理的任何退款均仅以店内抵用金形式发放，有效期为365天，法律另有规定的除外。
对退货、换货或订单有疑问？我们的团队随时为您服务——立即致电！我们会让一切尽可能简单。
立即致电办理退货 📞 (713) 695-4939关于翻译
为方便您阅读，本页面还提供西班牙语、葡萄牙语、法语、意大利语、德语、荷兰语、越南语和中文版本。翻译旨在帮助您理解我们的政策，可能并非完全准确；部分内容（如产品名称和描述、评价及常见问题）可能仅以英文显示。
本政策的英文版本为正式版本。如翻译版本与英文版本之间存在任何差异或冲突，以英文版本为准。如有任何不清楚之处，请在租用或购买前致电 (713) 695-4939，我们乐意为您解答。
想当面办理退货？欢迎光临我们的 Houston 门店
In-person returns and exchanges of eligible items are welcome at our Houston showroom. Please call us first for your written return authorization, then bring your item and your original receipt, and our team will take care of you directly — no shipping, no waiting.
- Easiest return method – bring in your eligible item with your authorization and our team handles the rest on the spot
- Top Rated & Most Trusted – 4.8 stars on Google
- Same-Day Exchanges – for eligible items in stock, walk out with your replacement item the same day
- 友善专业的员工——如需换货，我们会帮您找到合适的产品
听听顾客怎么说：真实评价，真实体验
快速链接与热门服务
了解E Care Medical Supplies如何让您的生活更轻松。从必备医疗用品到租赁设备，我们在Houston为您准备齐全。
- 购买医疗用品 – 浏览我们种类丰富、优质可靠的设备，快速送货上门。非常适合居家护理或个人使用！
- 医疗设备租赁 – 短期需要设备？轻松租用，可到店自取或快速送货——方便省心，品质不打折。
- 当日及非营业时间送达——对于新购买和新租赁，我们提供当日送达，并在可安排时提供非营业时间送达。
- 配送与发货政策 – Learn about our shipping timelines, delivery options, and cancellation terms.
- ¡Hablamos Español! – Atención personalizada y amable para nuestros clientes de habla hispana. Su comodidad y comprensión son nuestra prioridad.
